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SERVICE 24 x 7
DPSI realizes that emergencies typically occur during non-standard business hours. We provide our clients with an emergency hotline that is manned 24/7. DPSI will route you to technical assistance on trouble calls in 30 minutes or less. When DPSI technicians are required on site, our on-site response time is typically 2 hours or less.
What separates DPSI is that our Service Management, scheduling, and dispatch are handled by the industry's best with over 500,000 hours of experience dedicated to 24/7 critical facilities and the equipment that keeps them operational. This level of expertise means that our clients have properly planned and executed service as well as timely and efficient execution of emergency service calls.
“Because of DPSI’s excellent service and response time, we have not experienced any major downtime with any of our support equipment.”
Technology Center Resource Manager
Cingular Wireless, IT West